Shipping Policy

Shipping Destinations: We ship within EU.

Processing and Delivery Time: Order processing takes 1–2 business days, followed by an additional 5–7 days for your order to arrive at your doorstep. In rare cases, shipping delays may occur, and your order may not arrive within 14 business days. If this happens, please contact us at service@extrbicibike.com.

Shipping Costs: All our electric bicycles qualify for free shipping within EU.

Signature Required: Due to the high value of electric bicycles, we offer shipping methods that require a signature upon delivery. An additional fee of 10€ per bicycle applies. The carrier is instructed to obtain confirmation of receipt before completing delivery and should not leave packages unattended. Carriers may obtain visual confirmation that the recipient acknowledges receipt of the package instead of obtaining a physical signature.

Shipping Carriers: Extrbici orders are shipped via Dachser.

Disclaimer Regarding Loss, Theft, or Damage:

Please note that we are not responsible for any lost, stolen, or damaged packages resulting from the acts or omissions of FedEx or any other parcel delivery service provider. If your order is lost, damaged, or stolen in transit, you may choose the “Signature Required” shipping method.

Damage to the outer packaging does not necessarily mean that the item itself is damaged. Due to uncertainties during delivery and unforeseen circumstances, we cannot guarantee that the outer packaging will arrive intact. We recommend that customers report any damage to the outer packaging to the carrier as soon as it is discovered. Our customer service team will assist you with any issues concerning the items.

Restocking Fees

• For returns of new and unused electric bicycles within 14 days of receipt, please note that a restocking fee of 200€ per bicycle will be charged.

• For returns of used electric bicycles within 14 days, a restocking fee equal to 20% of the total order value will be charged.

• If delivery is refused, a fixed fee of 200€ per bicycle will be charged to partially cover our handling costs.

• Approved returns of defective items within 14 days of receipt are exempt from restocking fees. Please notify our customer service team as soon as possible.