Delivery addresses: We deliver within the EU. 

Delivery time: Order processing takes up to 1–2 business days, followed by another 5–7 days for the order to reach you. In rare cases, a slight shipping delay may occur; if you do not receive your order within 14 business days, please do not hesitate to contact us at contact@extrbicibike.fr.

Delivery costs: All our bicycles are delivered free of charge within the EU.

Signature required: Due to the high value of an electric bicycle, we offer shipping methods that require a signature, for which we charge a fee of €10 per bicycle. The carrier is responsible for obtaining a signature upon delivery and is not permitted to leave shipments unattended. However, due to the COVID-19 pandemic, carriers may, in lieu of a physical signature, obtain visual confirmation that the recipient acknowledges receipt of the shipment.

Carriers: Extrbici ships via Dachser.

No liability for loss, theft, or damage: Please note that we are not liable for items lost, stolen, or damaged as a result of the actions or omissions of FedEx or any other shipping service provider. If you are concerned about your order being lost, damaged, or stolen in transit, you may select the "Signature Required" shipping option.

Damage to the outer packaging does not necessarily mean the item itself is damaged. Due to the uncertainties inherent in the delivery process and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise customers to file a claim with the carrier immediately upon noticing any damage to the outer packaging. Our customer service team will assist you should any issues arise with the item itself.

Restocking fee: For the return of new, unused e-bikes within 14 days of receipt, please note that we charge a restocking fee of €200 per bike.

For the return of used e-bikes within 14 days, we charge a restocking fee equal to 20% of the total order value.
W przypadku odmowy dostawy zostanie naliczona ryczałtowa stawka w wysokości €200 za rower, która częściowo pokrywa nasze koszty obsługi.

Approved returns of defective products made within 14 days of receipt are exempt from restocking fees. Our customer service team should be notified of such cases as soon as possible.

Return Policy: Order Cancellation. To cancel an order you have placed, please contact us at contact@extrbicibike.fr before the order is shipped. A cancellation request submitted prior to shipment does not guarantee cancellation. Customers will receive a confirmation email if the order is successfully cancelled. We cannot cancel an order once it has been shipped. Please wait for delivery and contact us to obtain a return label within 14 days of receipt. Refusing a shipped order or failing to follow the return procedure may result in the loss of the goods in transit or rejection by the warehouse due to the return not being registered; this could disqualify you from receiving a refund or exchange. Upon receipt of the returned package and confirmation that it is complete and the product is unused and in good condition, please note that a restocking fee of €200 (per bicycle) will be deducted from the final refund amount.

Return Policy: Customers may submit a return request within 14 days of the delivery date by contacting contact@extrbicibike.fr. Return requests submitted after the 14-day period following the delivery date will not be accepted. Damage to the outer packaging does not constitute a defect in the product itself. Due to the uncertainties inherent in the delivery process and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise customers to file a claim with the carrier immediately upon noticing any damage to the outer packaging. Restocking fees will be applied based on the condition of the item.

To return an electric bike that is not damaged or defective upon receipt, you must contact Extrbici within 14 days of receiving the bike. Restocking fees may apply. For unused bikes, a restocking fee of €200 will be deducted from the final refund amount. For used bikes, 20% of the total order value will be deducted from the final refund. The electric bike must be free of any signs of wear, dirt, dust, scents, or other indications of use; it must be in the same condition and packaging as when you received it, and include all original items (charger, pedals, bell, front and rear reflectors, headlight, tools (a set of 9), user manual, quick-start guide, etc.). Customers must obtain prior authorization and a prepaid shipping label from Extrbici. Any warranty-related issues must be resolved before a return can be processed. While returning the bike in its original packaging is preferred, other boxes are also acceptable.

To initiate a return, please send an email to contact@extrbicibike.fr with "[RETURN REQUEST]" and your order number in the subject line; this will help expedite the process. Please send all approved returns using the shipping label provided during the return authorization process.

1. Pre-orders, out-of-stock products, and the cancellation of pre-orders/reservations. Our reservation process applies to electric bikes that are available but temporarily out of stock. For all pre-orders and reservations, your credit/debit card will be charged immediately. There will be no delay in processing the payment, regardless of the scheduled shipping date for the item.

2. Accessories and spare parts. Any purchase of accessories or receipt of a spare part under the limited warranty is eligible for return within 14 days of receipt. Returned accessories and/or spare parts must be unused, free from signs of wear, dirt, dust, perfume, or any other indications of use; they must remain sealed and unopened, in their original packaging, and in the same condition as when they were delivered to the customer. Customers are responsible for all shipping costs (both outbound and return).

3. Non-returnable items. Used products, batteries, gift cards, and complimentary (free) orders are not eligible for return, except in extreme cases of damage or malfunction covered by our warranty. Such cases require prior approval from the company for a return. "Assembly and delivery" fees are non-refundable.

A refund will be issued once the electric bike has been returned and inspected at the warehouse.

Non-returnable items include, but are not limited to: 1. Products purchased from an unauthorized seller or individual; 2. Items damaged due to human action (misuse or mishandling); 3. Promotional items or gift vouchers; 4. Insurance; 5. Non-physical products.

Return Policy

Contact us at contact@extrbicibike.fr

to submit a refund request. Flash sales are excluded from our price-matching policy. The final refund amount may be subject to deductions from the original order for restocking fees, return shipping costs, and insurance charges. For returns, the refund will be approved following successful delivery and inspection of the returned package by the warehouse. Customers will be notified via email and receive the refund via the original payment method. Please note that it may take up to 30 additional days for banks and credit card companies to process the refund.